IT Support Assistant
Responsibilities:
- Provide technical support and troubleshooting assistance
Offer first-line technical support to employees and clients by diagnosing and resolving hardware, software, and network issues. Ensure quick response times and maintain a helpful, solution-oriented attitude to minimize downtime and improve user productivity.
- Maintain and monitor IT systems and infrastructure
Assist in the daily maintenance of computers, servers, and network equipment. Perform regular system checks, updates, and backups to ensure optimal performance and data security across all devices and platforms.
- Assist with system installations and configurations
Support the setup and configuration of new hardware, operating systems, and applications. Ensure devices are properly connected, updated, and compliant with internal IT policies and best practices.
- Collaborate with senior IT staff on projects and upgrades
Work alongside the IT team to assist with system improvements, technology rollouts, and infrastructure upgrades. Document changes accurately and contribute to the continuous improvement of IT processes and standards.
Qualifications:
Basic knowledge of computer hardware, operating systems, and networking.
Familiarity with troubleshooting Windows and Mac environments.
Strong attention to detail and a proactive approach to problem-solving.
Excellent communication skills and a willingness to learn new technologies.
Prior experience or coursework in IT, computer science, or a related field is a plus.
Compensation & Benefits:
Salary: Up to LKR 100,000 per month, depending on experience and technical proficiency.
Training and certification support for skill enhancement.
Career growth opportunities within the IT and technical departments.
Performance-based incentives and recognition programs.
Supportive team environment that encourages learning and innovation.
Join Our Team
Call us at (+94 112756768) or fill out our form, and we’ll contact you within one business day.